Disputed payments have been an increasing problem for credit unions, particularly with dispute volumes growing year-over-year as a result of the pandemic and the rise in online commerce. CO-OP is countering this by enabling a comprehensive solution for its credit unions: CO-OP Resolution Center. The primary goal is to deliver an unparalleled level of efficiency and client experience to their credit union clients. With the advent of CO-OP Resolution Center, they now offer an end-to-end solution for both credit and debit card disputes, which will increase their members’ trust in the company’s ability to resolve disputes quickly and effectively.
“There is no other end to end solution on the market,” Mr. Ajay Guru, SVP of Fraud Products at CO-OP says about the CO-OP Resolution Center. We at Lean Industries are delighted to be working with CO-OP on this mission-critical endeavor. Click here to hear more about the challenges of disputed payments and what CO-OP is doing to help their clients improve the entire model for this critical member-centric service.