Visa Claims Resolution – Changing the Way Disputes are Resolved

Visa VCR is slated to be implemented globally by Visa in April 2018 with the...


Cardholder’s e-ATM Nightmare Becomes Payment Providers’ Reality

Who could’ve imagined, even 14 years ago, accessing an ATM without the...


Announced Ban on 'Rip-Off' Fees Set to Complicate UK Dispute Operations

On Wednesday, the United Kingdom announced a comprehensive ban on all...


Lean User Group 2017

We are pleased to announce that our Lean User Group (LUG) meeting will be held...


Ethoca & Lean Industries form strategic partnership

TORONTO, Ontario, Canada; Austin, TX; and London, UK – October 3, 2016 –...


An in-depth look at cardholder communication

Communicating effectively and promptly to your customers is not only vital for a...


Integrating with payment networks and processors to automate the chargeback lifecycle

Many major payment networks, schemes, and associations offer opportunities to...


An in-depth look at system integration for issuers

In issuing environment we need to account for: Transaction data Cardholder...


Utilize specialized workflows to manage all types of disputes.

Accurate workflow design and implementation has become a repeatable success...


Omni-channel Case Creation at a Top 10 issuing bank in the U.S.

AdjustmentHub is being implemented at a Top 10 US issuing bank.  The system...