Lean Industries: Your Friend in Fighting Friendly Fraud

The 2017 holiday season has come and gone, but the fallout on the dispute and...


How will your AI kitchen know how to make Chicken Cacciatore when you ask it to?

There is no doubt Artificial Intelligence will play a pivotal role in our...


Lean User Group 2017 – Charleston, South Carolina

Each year in the fall for several days, a group of payments industry...


Visa Claims Resolution – Changing the Way Disputes are Resolved

Visa VCR is slated to be implemented globally by Visa in April 2018 with the...


Cardholder’s e-ATM Nightmare Becomes Payment Providers’ Reality

Who could’ve imagined, even 14 years ago, accessing an ATM without the...


UK

Announced Ban on 'Rip-Off' Fees Set to Complicate UK Dispute Operations

On Wednesday, the United Kingdom announced a comprehensive ban on all...


Charleston's French Quarters

Lean User Group 2017

We are pleased to announce that our Lean User Group (LUG) meeting will be held...


Ethoca and Lean together

Ethoca & Lean Industries form strategic partnership

TORONTO, Ontario, Canada; Austin, TX; and London, UK – October 3, 2016 –...


Cardholder Communications

An in-depth look at cardholder communication

Communicating effectively and promptly to your customers is not only vital for a...


Integrating with payment networks

Integrating with payment networks and processors to automate the chargeback lifecycle

Many major payment networks, schemes, and associations offer opportunities to...