About w/ Customers
At Lean, we develop and deliver software solutions that lower the cost/dispute and raise the efficiency with which your institution manages them. Whether you are a small institution or large, our solutions will scale effortlessly to increase productivity via extensive process automation, elimination of paper-based practices, and integration with critical enterprise payment applications.
Our team includes highly experienced dispute operation managers as well as those who have extensive experience in the payments business. In addition to software, Lean provides implementation, training, support and customization services through the entire life of your relationship with us.
You don’t have to take our word for it – we have clients that would be happy to talk about us. Let us know and we’ll put you in touch.
Join
Over the last few years, we have experienced tremendous growth, and as a result the opportunity to join and grow with the company has never been better.
Please see our current job listings to learn more and apply.
Customers
Lean has had the opportunity to work with a variety of clients, they’ve utilized AdjustmentHub to streamline their workflow and grow their organization. Find out more about how we’ve helped them transform their business
Partners
Lean Industries has established a series of partnerships to support the adoption of our AdjustmentHub product globally and add value to for our client’s dispute processing operations.
To learn more about our company and its products and services, contact our relationship team!
Events
Who: Lean Industries User Group members, and special guests
When: October 4-6, 2020
Where: Harrah’s Hotel and Casino, New Orleans, Louisiana
We are pleased to announce that our Lean User Group (LUG) meeting will be held October 4-6, 2020 in New Orleans, Louisiana at Harrah’s Hotel and Casino – and you are cordially invited to attend!
Our growing forum is focused exclusively on how we as an industry can overcome the challenges of disputed payments. During this year’s event, you will hear from our customers and select partners about their various approaches to maneuvering the challenges of dispute management. By participating in this forum, you will:
- Create and foster relationships with your industry peers and partners
- Identify best practices that make the most sense for your organization
- Gain insights into the latest changes impacting the payments industry
- Explore numerous product enhancements and the roadmap for Lean’s solutions
We will be hosting a welcome reception on the evening of Sunday, October 4. On Monday October 5, we invite you to participate in various sessions and working groups. On Monday evening, it’s time to go “Rollin’ on the River” for dinner and drinks while we cruise the Mighty Mississippi. Sessions will conclude by mid-day on Tuesday, October 6.
We look forward to your participation with us at the 2020 LUG conference.
Please contact us at usergrp@leanindustries.com to register for the event.
Contact
Our Offices
Contact
45A West Wilmot St, Suite 213, Richmond Hill, Ontario L4B 2P2
1700 Lyons Road, Suite C, Dayton, Ohio 45458
937-639-8122
– marketing@leanindustries.com
AdjustmentHub®
The business of electronic payments is evolving so rapidly that you are probably realizing that your dispute process is simply not able to keep up with volumes or process changes. Visa Claims Resolution (VCR), Mastercard Dispute Resolution (MDR), Alternative Methods of Payment, Real Time Payments, Bill Payments, P2P – it is enough to make your head spin! And each introduces complexities as you attempt to automate your claims management process.
Our case management solution, AdjustmentHub™, can help you standardize the way you initiate, receive and process any disputed transaction. What this means for you is simplicity in overseeing your disputes operation in its entirety – we standardize processes, customer engagement, risk analysis, the management of regulation and compliance, and above all ease cost management. We offer our product to any financial services company – banks, credit unions, processors, acquirers – in need of a solution to manage disputes for credit, debit, and prepaid cards, ACH, Bill Payment and other emerging forms of payment transactions, and ATM & POS acquiring solutions.
Issuer
Create a case, process it, resolve it. Seems simple enough, and it can happen that quickly as well! However, with widely varying payment product types, various requirements concerning customer correspondence, changing payment network rules, fluid organizational processes, and stringent regulatory compliance – things get complicated, expensive, and difficult to manage. AdjustmentHub is designed to simplify and streamline your operation.
Acquirer
Handling disputes for your merchant and terminal operator clients from a various networks that you acquire transactions through can be complicated. Each network and processor has its own processes, interfaces and operating rules. Your clients also need the ability to understand the context of a chargeback – and often require guidance on how best to resolve the claim. Our solutions come with a robust library of APIs to allow rapid chargeback resolution with many of the major networks and processors.
Processor
Servicing your clients in a multi-tenant paradigm requires a platform that can maintain a consistent, rapid, and reliable approach to resolving disputes across the operation – while having the ability to adapt to the unique needs of your key clients. These environments also see substantial dispute volumes and require a platform that can perform. Our solutions can provide the performance and scalability needed to service hundreds, if not thousands, of different clients.
To learn more about our company and its products and services, contact our relationship team!
About
Lean Industries is focused exclusively on delivering solutions for disputed consumer-originated financial transactions, in both the card and non-card payments space, and both fraud and non-fraud disputes. We are experts in this industry and bring an unparalleled passion to all that we do. Our core values embody who we are, what we do, and what we strive to become.
- Dedication – Partnering with our clients towards success
- Integrity – In all we do
- Excellence – Relentless pursuit
- Confidence – Yet humble in continuous learning
- The Lean Family – Genuine commitment to one another
Disputed payments is an industry-wide problem that all financial services companies are focused on solving. With the advent of increased regulations and “consumer protection” legal initiatives, coupled with increased transaction volumes and decreasing transaction values, institutions continue to search for increased automation to serve their customers better in this area. Fraudulent transaction activity is also increasing rapidly, further exasperating the problem of rising costs, increased write-offs and regulatory compliance issues. Increasingly, financial services companies have turned to Lean Industries, to partner with us to provide a better consumer experience and more automated and streamlined back-office operations.
We provide our AdjustmentHub™ and NetworkHub™ software products and implementation services to large financial services companies across the United States and Europe, with dispute resolution workflows spanning debit, credit, and prepaid card payment transactions, as well as ACH, bill payment, wire, P2P, ATM and check transactions. Our software products, based on a highly-configurable business process management system coupled with extensive enterprise, third-party processor and payment network data and image interfaces, result in a highly efficient and automated back office operational structure, with commensurate cost savings and productivity improvements.
Our team includes highly experienced dispute operation managers as well as those who have extensive experience in the payments business. In addition to software, Lean provides implementation, training, support and customization services throughout the entire life of your relationship with us. Find us on LinkedIn.
Hear what some of our clients have to say about working with Lean Industries.
Partners
Lean Industries has established a series of strategic partnerships to help us solve the problems of dispute processing around the world. These companies are some of the most recognized and successful entities in the world – and we’re thrilled to be working with them.
Join
Over the last few years, we have experienced tremendous growth, and as a result the opportunity to join and grow with the company has never been better.
Please see our current job listings to learn more and apply.
To learn more about our company and its products and services, contact our relationship team!