About w/ Customers

At Lean, we develop and deliver software solutions that lower the cost/dispute and raise the efficiency with which your institution manages them. Whether you are a small institution or large, our solutions will scale effortlessly to increase productivity via extensive process automation, elimination of paper-based practices, and integration with critical enterprise payment applications.

Our team includes highly experienced dispute operation managers as well as those who have extensive experience in the payments business. In addition to software, Lean provides implementation, training, support and customization services through the entire life of your relationship with us.

You don’t have to take our word for it – we have clients that would be happy to talk about us. Let us know and we’ll put you in touch.


Join


Over the last few years, we have experienced tremendous growth, and as a result the opportunity to join and grow with the company has never been better.

Please see our current job listings to learn more and apply.


Customers


Lean has had the opportunity to work with a variety of clients, they’ve utilized AdjustmentHub to streamline their workflow and grow their organization. Find out more about how we’ve helped them transform their business


Partners


Lean Industries has established a series of partnerships to support the adoption of our AdjustmentHub product globally and add value to for our client’s dispute processing operations.


If you would like to learn more about us and our products, contact Jim on our relationship team.

Event

The 2017 Lean User Group will be meeting this October 1-3 at the Hyatt Place Upper King Street District in historic Charleston, South Carolina. We invite you to join us to discuss dispute and fraud trends, changing regulations and mandates, and emerging technologies in the payments market – and the impact these things will have on your business.

Please contact us at usergrp@leanindustries.com to start your registration for this event!

Who: Lean Industries User Group members, and special guests

When: October 1-3, 2017

Where: Hyatt Place Hotel on King Street, Charleston, South Carolina

Hyatt Place Hotel on King Street, Charleston, South Carolina.

Contact

Our Offices


Contact


 45B West Wilmot St, Suite 215, Richmond Hill, Ontario L4B 2P3
 1700 Lyons Road, Suite C, Dayton, Ohio 45458
– 214-766-3215
– jschlegel@leanindustries.com

– schlegel.jim



AdjustmentHub®

New industry regulations, innovative payment products, and platforms for dispute processing amplify the challenges you face as you reorganize your operations. Take for example, EMV liability shift, Apple Pay and Visa Claims Resolution (VCR) – each introduces complexities as you attempt to automate your dispute or claims management process.

AdjustmentHub can help you standardize the way you initiate, receive and process any disputed transaction. What this means for you is simplicity in overseeing your disputes operation in its entirety – we standardize processes, customer engagement, risk analysis, the management of regulation and compliance, and above all ease cost management. We offer our product to any financial institution in need of a solution to manage disputes for credit, debit, and prepaid cards, as well as ATM, POS, ACH, Bill Pay and Wire transactions.

Issuer


Create a case, analyze it, take action, close case. Seems simple enough, but with numerous product types, various requirements concerning cardholder correspondence, networks (schemes), organizational processes, and regulation compliance – things get complicated, expensive, and hard to measure. AdjustmentHub is designed to streamline your operation.


Acquirer


Handling disputes for your merchants from a multitude of networks (schemes) that you acquire transactions through can be complicated. Not only that, but allowing your merchants to provide data in a timely manner can also be challenging. AdjustmentHub comes with a library of interfaces to allow communication with many of the major networks (schemes) and processors. AdjustmentHub also provides a simple way for merchants to interact with disputes related to them.


Processor


A significant challenge faced by processors is the complexity that arises from servicing a dual-facing, multi-tenant work stream for both issuers and acquirers. Segmenting the two dispute infrastructures poses significant challenges for teams, especially when considering the numerous network interactions and possible merchant or terminal owner interactions. AdjustmentHub utilizes the same underlying architecture for both Issuing and Acquiring operations, simplifying the process of handling disputes in a processor environment.


If you would like to learn more about us and our products, contact Jim on our relationship team.

About

At Lean, we develop and deliver software solutions that lower the cost per dispute and raise the efficiency with which your institution manages them. Whether you are a small institution or large, our solutions will scale effortlessly to increase productivity via extensive process automation, elimination of paper-based practices, and integration with critical enterprise payment applications.

Our team includes highly experienced dispute operation managers as well as those who have extensive experience in the payments business. In addition to software, Lean provides implementation, training, support and customization services through the entire life of your relationship with us.

You don’t have to take our word for it – hear what some of our clients have to say.


Join


Over the last few years, we have experienced tremendous growth, and as a result the opportunity to join and grow with the company has never been better.

Please see our current job listings to learn more and apply.


Partners


Lean Industries has established a series of partnerships to support the adoption of our AdjustmentHub product globally and add value to our client’s dispute processing operations.

If you would like to learn more about us and our products, contact Jim on our relationship team.

Home

“Our clients consistently tell us that managing disputes to satisfy quality and compliance requirements is their highest priority.”


Our team includes experienced dispute operations managers and payment solution experts, giving us a unique ability to understand your operation and identify areas of improvement. Through AdjustmentHub, we can tailor a solution that overcomes the challenges you face by introducing quality, compliance, productivity, efficiency and financial controls in your dispute operations.


If you would like to learn more about us and our products, contact Jim on our relationship team.
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