Event

The 2017 Lean User Group will be meeting this October 1-3 at the Hyatt Place Upper King Street District in historic Charleston, South Carolina. We invite you to join us to discuss dispute and fraud trends, changing regulations and mandates, and emerging technologies in the payments market – and the impact these things will have on your business.

Please contact us at usergrp@leanindustries.com to start your registration for this event!

Who: Lean Industries User Group members, and special guests

When: October 1-3, 2017

Where: Hyatt Place Hotel on King Street, Charleston, South Carolina

Hyatt Place Hotel on King Street, Charleston, South Carolina.

Processor

Multi-tenant support


Client Portals


Take advantage of all your data


Whether you are an organization that processes transactions for issuers, acquirers, or merchants of different sizes and shapes, AdjustmentHub can accommodate you. Due to the flexible nature of our case management engine, AdjustmentHub can adapt to processing environments with a diverse set of requirements. Our most notable implementation with a processor is a payments company that supplies the dispute processing services for 32 banks in Portugal.

Offer a portal for your card issuing and merchant acquiring clients that allows them to quickly and easily submit and respond to case data. Access to AdjustmentHub can be extended to your clients in a way that provides them with a consistent and effective way to manage their dispute cases – including sending and receiving chargebacks, processing adjustments to cardholders or merchants, and exchanging electronic documentation.

AdjustmentHub will gather and display data to assist issuers and acquirers in making correct and timely decisions about a dispute. The platform will aggregate and compile data about the transaction, the reason for the dispute, the cardholder and merchant in question, and the payment network that processed the transaction.

Integrate with payment networks


Painless communication with clients


Visualize your data and risk


Our payment network interfaces allow you to exchange dispute data automatically rather than through manual user actions. Our library of interfaces support protocols for Visa, MasterCard, STAR, NYCE, PULSE, and others.  Click here to learn about our expertise integrating with various payment networks.

Stop printing letters manually, scanning paper documents, or uploading them to different systems each time a document needs to be included with a case record.  Store all of your clients’ letter templates in AdjustmentHub and create and send correspondence to cardholders or merchants on the fly.

How many chargebacks did we manage this day, week, month? What’s our average case resolution time? Which transactions are being disputed the most?  Which disputes are we winning or losing?  Which merchants are attracting the most disputes? Answer these questions and many others with our reporting platform.

If you would like to learn more about us and our products, contact Jim on our relationship team.

Merchant

Auto case creation


Any dispute type


Take advantage of all your data


Disputes from any network  get neatly queued with the appropriate network data and documents in AdjustmentHub. Click here to learn more about our merchant case intake process.

Specialized intake logic and workflows enable you to standardize your approach to resolving disputes of any type – chargebacks, retrieval requests, arbitration cases, and even dispute fee collections.

AdjustmentHub will gather and display data necessary to make decisions (automatically or manually) – data about the dispute, transaction, and network specific details. Click here to learn more about system integration for merchants.

Any network (schema / association)


Painless evidence retrieval and submission


Visualize your data and risk


We at lean have gone through numerous network specification manuals so you don’t have to. Work disputes from any of the major networks all in one place. Click here to learn more.

Stop scanning the same documents with slightly different names and numbers. Store letter templates in AdjustmentHub and attach to disputes as needed. Click here to learn how AdjustmentHub  makes document management a breeze.

What’s my exposure for the day, week, month? Am I at risk of losing cases because of being late? What is the growth rate of CNP fraud cases over the last quarter? Answer these and much more with our reporting system. Click here to learn more about how we all you to make the most of your data.

“Consistently ranked our best vendor in terms of customer service.”  

– Andy Paur, Woodforest National Bank. Client since 2008.

If you would like to learn more about us and our products, contact Jim on our relationship team.

Acquirer

Auto case creation


Merchant / ISO Portal


Take advantage of your data


Chargebacks, retrieval requests, and dispute fee collections from any network  get neatly queued with the appropriate network data and documents into AdjustmentHub.

Offer a portal for your merchants and ISOs to quickly and easily submit dispute specific documents such as receipts, ATM journals, and merchant policies to contest chargebacks and fulfill retrieval requests.  In addition, this portal allows merchants and ISOs to initiate adjustments.

AdjustmentHub will gather and display data necessary to make decisions (automatically or manually) – data about the dispute, transaction, merchant / ISO and network specific details.

Integrate with payment networks


Painless Merchant / ISO correspondence


Visualize your data and risk


Our payment network interfaces allow you to exchange dispute data automatically rather than through manual user actions. Our library of interfaces support protocols for Visa, MasterCard, STAR, NYCE, PULSE, and others.  Click here to learn about our expertise integrating with various payment networks.

Stop scanning the same documents with slightly different names and numbers. Store letter templates in AdjustmentHub and attach to cases as needed.

How many chargebacks did we receive this day, week, month? What’s our average fulfillment and representment turnaround time? Which merchants are attracting the most disputes? Answer these questions and many others with our reporting platform.

If you would like to learn more about us and our products, contact Jim on our relationship team.

Issuer

Initiate cases from anywhere


Manage all types of disputes


Integrate with payment networks


Our case creation portal, supported by flexible APIs, enables AdjustmentHub to serve your cardholders from any channel – mobile banking, online banking, call centers, and branches. Click here to learn more our robust case intake process.

Specialized workflows enable disputes on debit cards, credit cards, prepaid cards, ATM, ACH, check, wire, bill payments and any other payment products you may offer. Click here to learn more about how we manage all your unique dispute types through a single application.

Our payment network interfaces allow you to exchange dispute data automatically rather than through manual user actions. Our library of interfaces support protocols for Visa, MasterCard, STAR, NYCE, PULSE, and others.  Click here to learn about our expertise integrating with various payment networks.

Digitize customer engagement


Eliminate legacy systems


Visualize your data and risk


Send or receive a customer letter, match it to case records automatically. Magic. AdjustmentHub enables you to implement a completely paperless operation. Click here to learn more about how we make customer communication a painless, automated process.

AdjustmentHub allows you to consolidate all dispute management activities into a single platform.  This allows you to utilize a single platform to manage the entire life-cycle of a dispute, rather than various aging, often unconnected systems.

What’s my exposure at any given time? Am I adhering to regulatory compliance deadlines? What is the growth rate of CNP fraud disputes over the last quarter? Answer these questions and many others with our reporting platform.

If you would like to learn more about us and our products, contact Jim on our relationship team.

AdjustmentHub®

New industry regulations, innovative payment products, and platforms for dispute processing amplify the challenges you face as you reorganize your operations. Take for example, EMV liability shift, Apple Pay and Visa Claims Resolution (VCR) – each introduces complexities as you attempt to automate your dispute or claims management process.

AdjustmentHub can help you standardize the way you initiate, receive and process any disputed transaction. What this means for you is simplicity in overseeing your disputes operation in its entirety – we standardize processes, customer engagement, risk analysis, the management of regulation and compliance, and above all ease cost management. We offer our product to any financial institution in need of a solution to manage disputes for credit, debit, and prepaid cards, as well as ATM, POS, ACH, Bill Pay and Wire transactions.

Issuer


Create a case, analyze it, take action, close case. Seems simple enough, but with numerous product types, various requirements concerning cardholder correspondence, networks (schemes), organizational processes, and regulation compliance – things get complicated, expensive, and hard to measure. AdjustmentHub is designed to streamline your operation.


Acquirer


Handling disputes for your merchants from a multitude of networks (schemes) that you acquire transactions through can be complicated. Not only that, but allowing your merchants to provide data in a timely manner can also be challenging. AdjustmentHub comes with a library of interfaces to allow communication with many of the major networks (schemes) and processors. AdjustmentHub also provides a simple way for merchants to interact with disputes related to them.


Processor


A significant challenge faced by processors is the complexity that arises from servicing a dual-facing, multi-tenant work stream for both issuers and acquirers. Segmenting the two dispute infrastructures poses significant challenges for teams, especially when considering the numerous network interactions and possible merchant or terminal owner interactions. AdjustmentHub utilizes the same underlying architecture for both Issuing and Acquiring operations, simplifying the process of handling disputes in a processor environment.


If you would like to learn more about us and our products, contact Jim on our relationship team.