Today Woodforest and Lean Industries publish a case study regarding the bank’s use of AdjustmentHub.  The bank has been a customer of Lean Industries for several years.  The companies regularly collaborate on different initiatives relating to improving and enhancing the AdjustmentHub product – as well as the bank’s dispute processing operation.

In this case study you will read about the conditions that existed prior to Woodforest deploying the AdjustmentHub product – and how the company has benefited from the system ever since.

To obtain your copy of this insightful case study, contact us at

Enjoy an excerpt from the case study summary here:

“Lean Industries’ system has been in production at Woodforest National Bank now for over three years.  In that time, the company has been able to achieve virtually every goal that was originally established.  The bank successfully replaced its existing system with a platform that provides additional functionality – and flexibility.  Not only has Woodforest been able to maintain an optimal staffing model where it has not been forced to increase its labor pool to support exception items, it has been able to “cast a wider net” over exception items.  Items that were once simply written off or ignored entirely by the bank after the bank had credited the customer can now be worked actively through automated procedures or addressed by operators who have a productive and efficient tool in an effort to minimize financial impact.

Collaboration between Woodforest and Lean Industries continues as an enhancement that provides single sign-on capabilities is being delivered at the time of this publication.  Thus, the “swivel chair” effect will be diminished significantly – if not eliminated altogether.  Single sign-on is not a simple undertaking given the fact that issues pertaining to user authentication involve multiple software systems, varied security protocols, and different authentication requirements.  However, the value to Woodforest is that their exception item processing operators will become even more productive.”