Lean Industries is focused exclusively on delivering solutions for disputed consumer-originated financial transactions, in both the card and non-card payments space, and both fraud and non-fraud disputes. We are experts in this industry and bring an unparalleled passion to all that we do. Our core values embody who we are, what we do, and what we strive to become.
- Dedication – Partnering with our clients towards success
- Integrity – In all we do
- Excellence – Relentless pursuit
- Confidence – Yet humble in continuous learning
- The Lean Family – Genuine commitment to one another
Disputed payments is an industry-wide problem that all financial services companies are focused on solving. With the advent of increased regulations and “consumer protection” legal initiatives, coupled with increased transaction volumes and decreasing transaction values, institutions continue to search for increased automation to serve their customers better in this area. Fraudulent transaction activity is also increasing rapidly, further exasperating the problem of rising costs, increased write-offs and regulatory compliance issues. Increasingly, financial services companies have turned to Lean Industries, to partner with us to provide a better consumer experience and more automated and streamlined back-office operations.
We provide our AdjustmentHub™ and NetworkHub™ software products and implementation services to large financial services companies across the United States and Europe, with dispute resolution workflows spanning debit, credit, and prepaid card payment transactions, as well as ACH, bill payment, wire, P2P, ATM and check transactions. Our software products, based on a highly-configurable business process management system coupled with extensive enterprise, third-party processor and payment network data and image interfaces, result in a highly efficient and automated back office operational structure, with commensurate cost savings and productivity improvements.
Our team includes highly experienced dispute operation managers as well as those who have extensive experience in the payments business. In addition to software, Lean provides implementation, training, support and customization services throughout the entire life of your relationship with us. Find us on LinkedIn.
Hear what some of our clients have to say about working with Lean Industries.
Partners
Lean Industries has established a series of strategic partnerships to help us solve the problems of dispute processing around the world. These companies are some of the most recognized and successful entities in the world – and we’re thrilled to be working with them.
Join
Over the last few years, we have experienced tremendous growth, and as a result the opportunity to join and grow with the company has never been better.
Please see our current job listings to learn more and apply.