The business of electronic payments is evolving so rapidly that you are probably realizing that your dispute process is simply not able to keep up with volumes or process changes. Visa Claims Resolution (VCR), Mastercard Dispute Resolution (MDR), Alternative Methods of Payment, Real Time Payments, Bill Payments, P2P – it is enough to make your head spin! And each introduces complexities as you attempt to automate your claims management process.
Our case management solution, AdjustmentHub™, can help you standardize the way you initiate, receive and process any disputed transaction. What this means for you is simplicity in overseeing your disputes operation in its entirety – we standardize processes, customer engagement, risk analysis, the management of regulation and compliance, and above all ease cost management. We offer our product to any financial services company – banks, credit unions, processors, acquirers – in need of a solution to manage disputes for credit, debit, and prepaid cards, ACH, Bill Payment and other emerging forms of payment transactions, and ATM & POS acquiring solutions.
Issuer
Create a case, process it, resolve it. Seems simple enough, and it can happen that quickly as well! However, with widely varying payment product types, various requirements concerning customer correspondence, changing payment network rules, fluid organizational processes, and stringent regulatory compliance – things get complicated, expensive, and difficult to manage. AdjustmentHub is designed to simplify and streamline your operation.
Acquirer
Handling disputes for your merchant and terminal operator clients from a various networks that you acquire transactions through can be complicated. Each network and processor has its own processes, interfaces and operating rules. Your clients also need the ability to understand the context of a chargeback – and often require guidance on how best to resolve the claim. Our solutions come with a robust library of APIs to allow rapid chargeback resolution with many of the major networks and processors.
Processor
Servicing your clients in a multi-tenant paradigm requires a platform that can maintain a consistent, rapid, and reliable approach to resolving disputes across the operation – while having the ability to adapt to the unique needs of your key clients. These environments also see substantial dispute volumes and require a platform that can perform. Our solutions can provide the performance and scalability needed to service hundreds, if not thousands, of different clients.