xPORTAL/Manager provides Internet-based user portal functionality to AdjustmentHub installations. Two versions exist: iPORTAL for issuers and aPORTAL for acquirers.

xPORTAL/Manager provides the following facilities:

• User authentication, to provide Issuer, Acquirer or Both, with roles definitions, in addition to providing access criteria on the basis of BINs and Terminal Ids
• Transaction search and display features for research purposes. The transaction search occurs via AdjustmentHub's web services SOAP interface and provides grid list displays and detailed displays
• Creation of parent/child cases from one or more selected transactions. The xPORTAL product will query the user for required case data, such as case type, claim amount, reason code and comments, while guiding the user through the process using AdjustmentHub's contextual questionnaires. Both issuer and acquirer cases can be created 
• Case database search on various criteria, with grid and detailed display, including the download of case documentation in PDF format
• Working of one or more children within a parent case, such as the processing of request-for-copy, chargebacks and representments 

The xPORTAL/Manager software runs on a web server computer and user analysts are connected to the system using standard Windows Internet Explorer workstations. It requires a Tomcat/Java environment and a web services connection to an AdjustmentHub system.

Review the Documents tab for product presentations, brochures and white papers for further information