We are happy to announce that SIBS Portugal, the MultiBanco network across the country, has chosen AdjustmentHub for their new customer dispute engine. SIBS is owned by all of the Portuguese banks and AdjustmentHub will provide transaction query services as well as in-country and international dispute support for both POS and ATM transactions.

Manuals

AdjustmentHub Troubleshooting

The AdjustmentHub Troubleshooting Guide is a guide to understanding the root problems and defects encountered while running the application, along with appropriate remedies for these scenarios.

 

Principles of AdjustmentHub Release

The Principles of AdjustmentHub Guide is an introduction to the application’s main functions and facilities. It provides an overview of the system, dispute parent/child case relationships, dispute input sources, workflows, forms and image handling, and typical scenarios in issuer bank and acquirer merchant commercial environments.

 

AdjustmentHub Report Management Guide

The AdjustmentHub Report Management Guide describes numerous report scenarios encountered by the general analyst. Some of these reports include current workload, new incoming work, fraud extract, and performance/productivity reports.