Lean Industries
Lean delivers high-efficiency automated software solutions designed to lower the cost of labor-intensive dispute processing tasks in the electronic transaction industry. Lean personnel also provide implementation, training and customization services for specific Customer needs.
The CLAIMS/Manager workflow product streamlines your exception handling workflows for every EFT transaction type, automating manual processes such as RegE tracking, provisional credit, chargebacks, case aging, and calendar tracking. Older cases will not be missed; high-risk cases will be prioritized; and background “robots” continuously monitor outstanding cases to alert management personnel of marginal and critical disputes.
CLAIMS/Manager interfaces directly with IMAGE/Manager for claims documentation, fulfillments, chargeback and representment documents. Integrating with authorization switches such as Postilion Office and ACI Base24 CLAIMS/Manager automates the creation of outgoing request for copy and chargeback transactions and the handling of incoming adjustments, chargebacks and representments.
AdjustmentHub™ - IMAGE/Manager
The IMAGE/Manager document handling system eliminates the paper chase generated by the massive flow of incoming and outgoing documentation from customers and networks, especially in Signature and CNP (card not present) phone and Internet transactions.
IMAGE/Manager interfaces directly with MasterCard's MCOM and Visa's VRO Bulk imaging systems and communicates with scanners, fax servers and email servers to implement a low-cost digital image environment, supporting all user and network documentation needs, including letters, affidavits and forms. Barcoded forms eliminate the need to manually attach documents to cases through automatic case number recognition and image handling. Images can be stored on local disks or sent to enterprise imaging systems such as FileNet.
xPORTAL/Manager provides Internet-based user portal functionality to AdjustmentHub installations. Two versions exist: iPORTAL for issuers and aPORTAL for acquirers.
xPORTAL/Manager provides user authentication services and roles definitions, in addition to providing access criteria on the basis of BINs and Terminal Ids. Transactions can be searched and displayed and parent/child cases from one or more selected transactions can be created. The AdjustmentHub case data base can be searched and case documentation can be downloaded in PDF format. Finally,one or more children within a parent case can be worked, such as the processing of request-for-copy, chargebacks and representments, with the analyst being guided by extensive dynamic questionnaires.
